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# Change of Mind Returns

### Returning Your FoodMarble Order
### 

If you’ve changed your mind about your FoodMarble order — don’t worry! We’re here to help every step of the way. Below you’ll find all the information you need about how our returns process works and what to expect.

### Our Returns Policy

We accept returns within **21 days of delivery**.

Because your FoodMarble device is something you breathe into, we can only accept returns that:

* **Have not been opened** (the hygiene seal must still be intact), **or**
* Have been found to have a **manufacturing defect**.

### Initiating a Return: 

We’re always sorry to see one of our valued customers go, but if you’d like to return your order, simply contact our support team.

To get started, please provide:
1. Your **6-digit Order ID** (e.g., 123456) or the **email address** used at checkout.
2. The **reason** you’d like to return your order.
3. **Clear photos** of the items showing they are unopened and unused.

### Return Authorisation

Once our support team reviews your photos and confirms your eligibility, they’ll provide **return authorisation** and send you next steps.

⚠️** Please note:**
If a device is returned opened or used, the return will be **rejected** and no refund will be issued. FoodMarble cannot accept responsibility for products that don’t meet our return criteria.

### Shipping Your Return

For change-of-mind returns, we recommend using a **FoodMarble-issued prepaid return label**:
* The **cost of the label** will be **deducted from your refund**.
* Your return will be **tracked and insured**, and in the event of shipment loss, we can guarantee your refund.

If you prefer to arrange your own return shipping:
* Please use a **tracked and insured delivery method**.
* You’ll be responsible for the **shipping cost** and **any risk of loss**.
* If your shipment is lost in transit, you’ll need to contact your chosen shipping provider directly to file a claim.

### Receiving Your Refund:

* Returns are generally processed within **5–10 business days** of receipt.
* Once your returned items have been inspected and approved, we’ll issue your refund.
* Refunds may take **8–10 business days** to appear in your account, depending on your payment provider.
* You’ll receive an email confirmation as soon as your refund is processed.