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# Help! My AIRE 2 Won't Power On!

### AIRE 2 Won’t Hold Charge or Power On

If your **AIRE 2** doesn't seem to be holding charge and you can't power it on, try the steps below to get your device up and running again.

### 🔌 Step 1: Check Your Charger and Cable
1. Plug your AIRE 2 into a **different charging cable and adapter**.
2. Make sure it’s charging for at least **90 minutes**.
3. Check that the **charging lights** on your device turn on.

### 💡 Step 2: If the Charging Lights Don’t Come On
If the **lights don’t come on**, regardless of which cable or power source you try, please **send us a short video** showing this issue.
A member of our **Support Team** will review it and help determine the next steps.
📩 Email your video to: hello@foodmarble.com

### ⚙️ Step 3: If the Charging Lights Do Come On
If the **lights do appear** while charging, but the device still won’t power on, the issue might be **how the power button is being pressed**.
To turn on your AIRE 2, it needs a **swift double-tap on the centre of the button**, not a long press.
If you’re unsure whether you’re pressing the button correctly, please **send us a short video** showing how you power on the device. Our Support Team can review and advise whether this might be the cause.

### 🧭 Still Having Trouble?
If you’ve tried all of the steps above and your AIRE 2 still won’t power on, please chat with our team.