> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.foodmarble.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Fix AIRE 2 Connection Issues (Troubleshooting Guide)

### Troubleshooting: Connecting Your AIRE 2 to Your Phone

We know how frustrating it can be when your device doesn’t connect right away — but don’t worry, most pairing issues are easy to fix. 

Try the steps below and you should be up and running in no time.

### Step 1 – Standard Pairing

1. Open the **FoodMarble app** and power on your AIRE 2.
2. Go to **Profile > My Device**.
3. Tap **Pair Device**.

### Step 2 – If Pairing Fails

Here are some quick checks that usually resolve the issue:

* ✅ Check that the app has **location permissions** enabled.
* ✅ Always connect **via the FoodMarble app**, not through your phone’s Bluetooth menu.
* ✅ Toggle Bluetooth, WiFi, or Airplane Mode on and off. Airplane Mode can be toggled off after ~30 seconds. 
* ✅ Forget/remove old Bluetooth connections, then try again.
* ✅ Keep your AIRE 2 close to your phone during pairing.
* ✅ Ensure your device is **charged**, as a low battery can affect connectivity.

💡 Still having issues? Don't worry - we're here for you! Contact our Support Team at hello@foodmarble.com and we’ll be happy to help.