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# My Order Says Delivered, but I haven't Received It

### My Order Says Delivered but I Haven’t Received It

We understand how frustrating it can be to see your order marked as *delivered* but not have the package in your hands. Don’t worry — this can happen for a few different reasons, and in most cases the package turns up safely within a day or two.

### ✅ First checks to try

* **Look around your property:** Couriers sometimes leave packages in safe places (e.g. porch, garage, behind bins, or with a neighbour).
* **Ask household members or neighbours:** Someone else at your address may have accepted the delivery on your behalf.
* **Check delivery notes or emails:** Some couriers include a photo, map, or note about where the package was left.

### 📦 If you still can’t find it

* Wait 24 hours — occasionally packages are marked as delivered a little early and arrive the next day.
* Contact the courier directly (using the tracking number we provided). They may be able to confirm exactly where the parcel was left.

### 💬 Still missing?

If your package still hasn’t arrived after trying the above steps, please reach out to our CX team at [**hello@foodmarble.com**]() with:

* Your order number
* The shipping address used
* Any details you’ve received from the courier

We’ll investigate the issue with the courier and keep you updated until it’s resolved.

✨ **In summary:** Packages marked as delivered often appear shortly after, but if yours hasn’t, we’re here to help track it down and make sure you receive your order.