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# Payment Card Declined - Here's what to look out for

### Why Was My Payment Declined at Checkout?

We understand how frustrating it can be when your payment doesn’t go through — don’t worry, this is usually easy to resolve.

If your **payment card was declined** when trying to place an order on the FoodMarble website, it may be due to one of the following reasons:

### 💳 Fraud Prevention

Because FoodMarble is a relatively new company, your **bank or card provider** may occasionally flag the transaction as unusual or potentially fraudulent — especially if it’s outside your typical spending pattern or involves an international transaction.

If this happens, simply **contact your bank or card provider** to confirm the purchase is legitimate. They can usually lift the restriction immediately so you can complete your order.

### ✏️ Incorrect Card or Billing Details

Sometimes a payment is declined because of **mistyped or mismatched information**.

Please double-check the following details at checkout:
* Card number
* Expiry date and CVC code
* Billing address (make sure it matches the address registered with your bank)

Correcting these details and retrying the payment often resolves the issue.

### 💰 Insufficient Funds

If there aren’t enough funds available on your card or account, your payment may be declined.

In this case, you can try again once funds are available, or use an **alternative payment method** such as another card or digital wallet.

### 🧭 Still Having Trouble?

If your payment continues to be declined after checking all of the above, please contact our **Customer Experience Team** for assistance:

📩 hello@foodmarble.com

Please include:
* The **type of card** you’re using (e.g. Visa, Mastercard)
* The **country or region** you’re ordering from
* Any **error messages** you’re seeing at checkout

We’ll review the issue and help you complete your purchase.