> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.foodmarble.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Returns & Cancellations

### FoodMarble Returns Policy

You can cancel your FoodMarble order at any time up to **14 days from the date of delivery** (the *Cancellation Date*), provided the item(s) are unused and the packaging is unopened. Please note we do require photo evidence if your order, if it has already been received.

### 1. Cancelling an Order – Before Shipping

If your order has not yet shipped:

* Speak to a member of our support team as soon as possible.
* If your order has not been queued for dispatch or shipped, the team will cancel it and confirm by email.
* A refund will then be processed immediately. Refunds usually take **8–10 business days** to appear in your account.

### 2. Cancelling an Order – After Shipping

If your order has already shipped or has been queued for dispatch:

* It is no longer possible to cancel the shipment.
* If you choose to **refuse delivery**, please note that **return shipping costs will be deducted** from your refund.

### 3. Returning an Order – After Delivery

If your order has already been delivered:

* Please speak with our support team to request return authorisation.
* You will be asked to provide **photographic evidence** showing the item(s) are unused and unopened.
* Once approved, the team will provide you with the instructions needed to complete your return.

### 4. Change of Mind Returns

If you wish to return an item because you’ve changed your mind:
* Please speak directly with our support team to request return authorisation.
* Customers are responsible for **return shipping costs**.
* In some regions, FoodMarble can supply a **prepaid return label**. If this option is used, the cost of the label will be deducted from your refund.

 ✅ **Important:** Refunds can only be processed for items returned in **unused and unopened condition** within the customer return window.