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# Troubleshooting: AIRE 2 Connection Issues 

If you’re having trouble connecting your **AIRE 2** to your phone, don’t worry — this is usually easy to fix. Follow the steps below to get reconnected.

### 🔄 Step 1: Try Reconnecting Through the App

1. Open the **FoodMarble app** and make sure your **AIRE 2** is **turned on**.
2. Go to **Profile**.
3. Tap **My Device**.
4. Select **Pair Device**.
If this doesn’t resolve the issue, move on to the next steps.

### ⚙️ Step 2: Check Your Phone Settings

* Make sure the **FoodMarble app** has **permission to access your location**.
* Always connect your AIRE 2 **through the app**, not directly via your phone’s Bluetooth settings.
* Try toggling **Bluetooth**, **Wi-Fi**, and **Airplane Mode** on and off.
* **Forget all Bluetooth connections** on your phone, then try pairing again.
* Keep your **AIRE 2 close to your phone** to ensure a strong connection.
* Make sure your device is **charged**, as low battery can affect connectivity.

### 📩 Still Having Trouble?

If you’ve tried the steps above and your AIRE 2 still won’t connect, please contact our **Customer Experience Team** for further help:
👉 hello@foodmarble.com

**Include details such as:**
* Your phone make and model
* Your app version
* What happens when you try to pair
This helps us diagnose the issue faster.