> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why Isn’t My AIRE 2 Working? Troubleshooting Guide

### Troubleshooting Your AIRE 2: What to Do If It Suddenly Isn’t Working as Expected

Has your AIRE 2 started acting up out of nowhere? Maybe you haven’t used your device in a few weeks (or even longer), and now that you’re back to testing, it doesn’t seem to perform the way it used to. Don’t worry — in most cases, a few simple checks on your **app** and **device firmware** can get things running smoothly again.

### ✅ Step 1: Check your FoodMarble app

* **Update the app:** Make sure you’re using the latest version from the Google Play Store (Android) or App Store (iOS). Updates often include bug fixes, performance improvements, and new features.
* **Reinstall if needed:** If issues persist, delete the app and reinstall it from scratch. This often resolves hidden glitches.

### ✅ Step 2: Check your device firmware

Keeping your device firmware up to date is just as important as updating the app. Here’s how to check your version:

1. Open the FoodMarble app
2. Go to **Profile**
3. Select **My Device** and review the firmware version

👉 If you see that a firmware update is available, please complete it — this often resolves the issues you may be experiencing.

**Tips for updating firmware:**

* Make sure your device is powered on and paired with the app
* Ensure both your device and phone have more than 50% battery charge
* Use a strong internet or cellular connection to avoid interruptions

### 🔄 Need a hard reset?

If updating doesn’t help, you can try performing a **hard reset** on your device. [Link to our Help Guide.](https://support.foodmarble.com/en/article/troubleshooting-aire-2-hard-reset-fqkgpc/)

### 💬 We’re here to help

If you’ve tried all of the above and your AIRE 2 still isn’t performing as expected, our CX team is ready to support you.

* Email us anytime at **hello@foodmarble.com**
* Or check if we’re available for **live chat** through the app/website

✨ **Remember:** In most cases, keeping your app and firmware up to date resolves common issues quickly. With just a few checks, your AIRE 2 should be back to giving you reliable insights into your digestive health.