Q: My AIRE device won't connect: iPhones

• AIRE requires Bluetooth Low Energy (LE) to connect to your phone. Please make sure you're using a device that includes Bluetooth LE. • Ensure Bluetooth is turned on. Please ensure your phone's Bluetooth is turned on. If it is, try turning Bluetooth off and then on again. On an iPhone, you can access Bluetooth controls by swiping up from the bottom of your screen. Tap the Bluetooth logo to turn it off and on. Bluetooth is activated when the symbol is highlighted. <img src="https://storage.crisp.chat/users/helpdesk/website/8c9a52a22f69880/6bda46be-dfb7-4750-86ff-037b98_11eskxn.png" alt="" /> • Only pair your AIRE from within the FoodMarble app. Please don't try to pair AIRE to your phone through your phone's settings, as this can cause issues. If you've done this, please "forget" AIRE from your Bluetooth. This can be done by navigating to your phone's settings. Once there, tap "Bluetooth" then the "i" next to the name of your device. Then tap "forget this device". Sometimes it can be helpful to forget all devices from your Bluetooth settings as well. Once you have "forgotten" AIRE from your phone's settings, please open the FoodMarble app. When you launch a breath test, the app will attempt to connect to any nearby AIRE devices. • Ensure your AIRE and phone are well charged. Sometimes low battery can interfere with Bluetooth performance. Please charge your phone and AIRE. When you plug AIRE in the light next to the power button will be red. Once it'

Question 1

My AIRE device won't connect: iPhones

Accepted Answer

• AIRE requires Bluetooth Low Energy (LE) to connect to your phone. Please make sure you're using a device that includes Bluetooth LE.

• Ensure Bluetooth is turned on. Please ensure your phone's Bluetooth is turned on. If it is, try turning Bluetooth off and then on again. On an iPhone, you can access Bluetooth controls by swiping up from the bottom of your screen. Tap the Bluetooth logo to turn it off and on. Bluetooth is activated when the symbol is highlighted.

• Only pair your AIRE from within the FoodMarble app. Please don't try to pair AIRE to your phone through your phone's settings, as this can cause issues. If you've done this, please "forget" AIRE from your Bluetooth. This can be done by navigating to your phone's settings. Once there, tap "Bluetooth" then the "i" next to the name of your device. Then tap "forget this device".

Sometimes it can be helpful to forget all devices from your Bluetooth settings as well.

Once you have "forgotten" AIRE from your phone's settings, please open the FoodMarble app. When you launch a breath test, the app will attempt to connect to any nearby AIRE devices.

• Ensure your AIRE and phone are well charged. Sometimes low battery can interfere with Bluetooth performance. Please charge your phone and AIRE. When you plug AIRE in the light next to the power button will be red. Once it'

Question 2

If I record a high fermentation score for Inulin, does that mean that I am sensitive to all oligosaccharides?

Accepted Answer

Inulin belongs to a group of FODMAPs called galacto-oligosaccharides (sometimes referred to as GOS), but inulin is not the only GOS. Therefore, a sensitivity to inulin does not mean that you will be sensitive all GOS-containing foods.

Question 3

AIRE 2 - connectivity issues / issues getting started

Accepted Answer

If you're starting out and experiencing issues with connectivity between your AIRE 2 and the FoodMarble app, your app may need to be updated or fully rebooted.

If you think the app needs to be updated, simply visit the Google Play Store or the App Store and check for updates.

If your app seems to be updated to the latest version, but you're still encountering difficulties, it's best to perform a reboot.

Please follow these steps:

Ensure that you have a stable internet / wifi connection
Delete the FoodMarble app from your phone
Visit the App Store / Google Play Store and download the app once again

If you continue to experience issues, please reach out to our helpful team on hello@foodmarble.com who will help you through the troubleshooting process.

Question 4

AIRE 2 - Combined Fermentation Score Explained

Accepted Answer

A high fermentation score means that there is a high level of gas production happening in your digestive system. The key is understanding how this gas production is affecting you by logging your symptoms.

In relation to how the scores are split, a score of 6.0 with a 1:1 hydrogen to methane split would mean a 3.0 score of both hydrogen and methane - which is low for each gas.

As you may be aware from the information within the app, f-scores are categorised as low, medium and high:

Low = 0 - 3.4
Medium = 3.5 - 6.7
High = 6.8 - 10

Some users find that if they have a generally high background methane level, their hydrogen scores seem to have a greater effect on their symptoms.

It is also good to note that for a challenge day, you can proceed with the challenge with an elevated methane level, provided your hydrogen score is low.

Question 5

My AIRE won't turn on

Accepted Answer

If you're having trouble turning your device on, first try holding down the silver power button for five seconds. There is a delay on the power button to prevent the device from turning on accidentally. This means that quickly pressing the button may not activate AIRE.

After holding the power button down for at least five seconds, check to see if the lights on the front of the device have begun to light up. Also check for a blue flashing light on the bottom device. Wait 30 seconds to see if any of the lights on the front turn on. These come on in stages as the device warms up, so if the first set isn't working it may take time to see the second set light up.

If the device didn't turn on, use the cord in the box to charge it. Ensure the charger is fully inserted into the port on your AIRE. When the device is charging, the light on the side, next to the power button, will start off red. It will turn green when the device is fully charged.

If you are using the blue and white cable, please note that it's possible for it to slide into the USB port both ways, but **only one way works as the four prongs must align with the inside of th

Question 6

Will I need to buy replacement parts for my FoodMarble device?

Accepted Answer

No, FoodMarble devices aren't equipped with any consumable parts (that would just be too much hassle!). The removable mouthpiece is washable, so you don't need to worry about buying new parts.

If you have issues with a mouthpiece, simply reach out to our team and we'll be more than happy to replace a broken, damaged or lost mouthpiece.

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