Returns & Cancellations

FoodMarble Returns Policy

You can cancel your FoodMarble order at any time up to 14 days from the date of delivery (the Cancellation Date), provided the item(s) are unused and the packaging is unopened.

1. Cancelling an Order – Before Shipping

If your order has not yet shipped:

• Contact our Customer Experience (CX) team at [hello@foodmarble.com]() as soon as possible.
• If your order has not been queued for dispatch or shipped, the team will cancel it and confirm by email.
• A refund will then be processed immediately. Refunds usually take 8–10 business days to appear in your account.

2. Cancelling an Order – After Shipping

If your order has already shipped or has been queued for dispatch:

• It is no longer possible to cancel the shipment.
• If you choose to refuse delivery, please note that return shipping costs will be deducted from your refund.

3. Returning an Order – After Delivery

If your order has already been delivered:

• Contact our CX team at [hello@foodmarble.com]() to request return authorisation.
• You will be asked to provide photographic evidence showing the item(s) are unused and unopened.
• Once approved, the team will provide you with the instructions needed to complete your return.

4. Change of Mind Returns

If you wish to return an item because you’ve changed your mind:

• Please contact the CX team for return authorisation.
• Customers are responsible for return shipping costs.
• In some regions, FoodMarble can supply a prepaid return label. If this option is used, the cost of the label will be deducted from your refund.

✅ Important: Refunds can only be processed for items returned in unused and unopened condition within the customer return window.

Updated on: 20/08/2025