Returns & Cancellations
FoodMarble Returns Policy
You can cancel your FoodMarble order at any time up to and including the 14 days from the date of Delivery (the Cancellation Date), provided the item(s) purchased are in unused condition / the packaging is unopened.
Cancelling an Order - My order has not yet shipped
If you have recently placed your order and it has not yet shipped, please contact the FoodMarble CX team (firstname.lastname@example.org) as soon as possible and they will cancel your order provided it has not been queued for dispatch or already shipped out. If the team can successfully cancel your order, they will confirm the cancellation by email and request your refund immediately. Refunds generally take no longer than 8-10 business days to come through.
Cancelling an Order - My order has shipped
If your FoodMarble order has been queued for shipping or has already been dispatched, it will no longer be possible to cancel the shipment. If you refuse delivery of the shipment, please be mindful that the return shipping costs will be deducted from your refund.
Returning my Order - My order has been delivered
Please contact the FoodMarble CX team by email on email@example.com for return authorisation. The team will always request photographic evidence of your FoodMarble purchase to show that the item(s) are unused / unopened. Subject to the condition of the item(s), a member of the CX team will either approve your return or not, and when approved further instructions will be provided.
Change of Mind Returns
For change of mind returns, the customer should always contact the FoodMarble CX team for return authorisation. Customers are responsible for return shipping costs. FoodMarble may be able to supply customers in certain regions with a prepaid return shipping label and the cost of this label would later be deducted from your refund.
Updated on: 11/01/2024