US Winter Weather Shipping Delays – December Update

Last updated: 2 December 2025

Applies to: Customers located in the United States

A winter storm affecting parts of the United States this December may impact the delivery of some orders. Weather conditions such as heavy snow, freezing rain, and hazardous road travel may cause delays in final-mile delivery operations by local couriers.

Which areas are affected?

The following regions are most likely to experience delays:

Northeast US

• New York
• Pennsylvania
• Massachusetts
• Connecticut
• New Hampshire
• Vermont
• Maine
• Rhode Island

Mid-Atlantic US

• New Jersey
• Delaware
• Maryland
• Virginia (especially inland areas)

If you live in one of these regions, your order may take slightly longer to arrive.

What should I do if my order is delayed?

If you are in an affected area

Please allow a little extra time for delivery. Couriers will resume normal delivery schedules as soon as conditions improve.

If you are not in an affected area

You may be experiencing a different type of delay.

Please contact our support team via the app or by email and we’ll be happy to check your order status.

Will I receive tracking updates?

Yes. Your tracking information will update automatically as the courier processes your package. If your order is delayed due to weather, you may see messages such as:

• “Delayed due to weather conditions”
• “Delivery date pending”
• “Adverse weather: delivery attempted”

When will deliveries return to normal?

Courier operations typically resume once road conditions improve. While exact timelines vary by location, most weather-related delays resolve within a few days.

Updated on: 02/12/2025