My Order Says Delivered, but I haven't Received It

My Order Says Delivered but I Haven’t Received It

We understand how frustrating it can be to see your order marked as delivered but not have the package in your hands. Don’t worry — this can happen for a few different reasons, and in most cases the package turns up safely within a day or two.

✅ First checks to try

• Look around your property: Couriers sometimes leave packages in safe places (e.g. porch, garage, behind bins, or with a neighbour).
• Ask household members or neighbours: Someone else at your address may have accepted the delivery on your behalf.
• Check delivery notes or emails: Some couriers include a photo, map, or note about where the package was left.

📦 If you still can’t find it

• Wait 24 hours — occasionally packages are marked as delivered a little early and arrive the next day.
• Contact the courier directly (using the tracking number we provided). They may be able to confirm exactly where the parcel was left.

💬 Still missing?

If your package still hasn’t arrived after trying the above steps, please reach out to our CX team at [hello@foodmarble.com]() with:

• Your order number
• The shipping address used
• Any details you’ve received from the courier

We’ll investigate the issue with the courier and keep you updated until it’s resolved.

✨ In summary: Packages marked as delivered often appear shortly after, but if yours hasn’t, we’re here to help track it down and make sure you receive your order.

Updated on: 25/09/2025