Payment Card Declined - Here's what to look out for
Why Was My Payment Declined at Checkout?
We understand how frustrating it can be when your payment doesn’t go through — don’t worry, this is usually easy to resolve.
If your payment card was declined when trying to place an order on the FoodMarble website, it may be due to one of the following reasons:
💳 Fraud Prevention
Because FoodMarble is a relatively new company, your bank or card provider may occasionally flag the transaction as unusual or potentially fraudulent — especially if it’s outside your typical spending pattern or involves an international transaction.
If this happens, simply contact your bank or card provider to confirm the purchase is legitimate. They can usually lift the restriction immediately so you can complete your order.
✏️ Incorrect Card or Billing Details
Sometimes a payment is declined because of mistyped or mismatched information.
Please double-check the following details at checkout:
- Card number
- Expiry date and CVC code
- Billing address (make sure it matches the address registered with your bank)
Correcting these details and retrying the payment often resolves the issue.
💰 Insufficient Funds
If there aren’t enough funds available on your card or account, your payment may be declined.
In this case, you can try again once funds are available, or use an alternative payment method such as another card or digital wallet.
🧭 Still Having Trouble?
If your payment continues to be declined after checking all of the above, please contact our Customer Experience Team for assistance:
Please include:
- The type of card you’re using (e.g. Visa, Mastercard)
- The country or region you’re ordering from
- Any error messages you’re seeing at checkout
We’ll review the issue and help you complete your purchase.
Updated on: 05/11/2025
Thank you!