AIRE 2: Can't start a breath test
Does your AIRE 2 power on, warm up, but won't start a breath test?
We’re sorry you’re having trouble completing a breath test.
If your AIRE 2 powers on, warms up in preparation for a breath test, but when you're ready for the 5-second exhale, the test does not start. If you're experiencing this issue, it may be related to the software (FoodMarble app) and not your device.
Here are some troubleshooting steps to try:
- Log out of the FoodMarble app and close the app completely.
- Check for an app update:
- Open the Apple App Store or Google Play Store.
- Search for the FoodMarble app with the blue icon.
- Select Update if one is available.
- If you use Android, clear the FoodMarble app’s cache through your phone or tablet settings. The exact steps vary by device. Do not clear app data or reinstall the app unless instructed by our Customer Experience team. For iOS, reinstall the app.
- Reopen the FoodMarble app and log in using the email address and password associated with your account.
- Allow the Downloading Data bar to finish completely. Do not skip this step.
- Tap the + icon, select Breath and try another breath test.
Attempt a breath test and if the device is still unresponsive, please contact our support team directly and please include:
- Your phone or tablet make and model
- Your operating-system version
- Your FoodMarble app version
- A description or screen recording showing what happens when you try to start the test
Our team will review the issue and advise on the next steps.
Updated on: 31/07/2026
Thank you!