Help! My AIRE 2 won't connect to my phone!

If you’re having trouble connecting your AIRE 2 to your phone, don’t worry — this is usually easy to fix. Follow the steps below to get reconnected.

🔄 Step 1: Try Reconnecting Through the App

1. Open the FoodMarble app and make sure your AIRE 2 is turned on.
2. Go to Profile.
3. Tap My Device.
4. Select Pair Device.

If this doesn’t resolve the issue, move on to the next steps.

⚙️ Step 2: Check Your Phone Settings

• Make sure the FoodMarble app has permission to access your location.
• Always connect your AIRE 2 through the app, not directly via your phone’s Bluetooth settings.
• Try toggling Bluetooth, Wi-Fi, and Airplane Mode on and off.
• Forget all Bluetooth connections on your phone, then try pairing again.
• Keep your AIRE 2 close to your phone to ensure a strong connection.
• Make sure your device is charged, as low battery can affect connectivity.

📩 Still Having Trouble?

If you’ve tried the steps above and your AIRE 2 still won’t connect, please contact our Customer Experience Team for further help:

👉 hello@foodmarble.com

Include details such as:

• Your phone make and model
• Your app version
• What happens when you try to pair

This helps us diagnose the issue faster.

Updated on: 05/11/2025