• Returns & Cancellations

  FoodMarble Returns Policy You can cancel your FoodMarble order at any time up to 14 days from the date of delivery (the Cancellation Date), provided the item(s) are unused and the packaging is unopened. Please note we do require photo evidence if your order, if it has already been received. 1. Cancelling an Order – Before Shipping If your order has not yet shipped: Speak to a member of our support team as soon as possible. If your order has not been queued for dispatch or sSome readers

• Promo Code: Where do I enter my code?

  Wondering where to enter your promo code at the checkout? You need to get to the ORDER REVIEW page at the checkout to enter a code. Follow these steps: Place the items you want to purchase in your cart, then proceed to the next page Enter your billing details and shipping address, before proceeding On the ORDER REVIEW page, you will find the Click here to enter your code option near the top of your screen Do just that - click and enter your code 5Few readers

• Is AIRE 2 HSA/FSA Eligible?

  Are FoodMarble products HSA/FSA eligible? Yes — AIRE 2 is eligible for purchase using Health Savings Account (HSA) and Flexible Spending Account (FSA) funds. You have two options: Pay directly with your HSA/FSA card Our website (www.foodmarble.com) accepts HSA and FSA payment cards at checkout. Simply enter your card details as you would with any debit/credit card. Submit your receipt for reimbursement If you prefer (or if youFew readers

• Purchasing more test packs: How?

  Purchasing More Test Packs If you’d like to continue food intolerance testing, you can purchase additional test kits directly from our store: 👉 Food Intolerance Kit Each kit includes four test packets for the most common FODMAPs tested with FoodMarble: lactose, fructose, sorbitol, and inulin. Note: It isn’t currently possible to purchase individual test packets — only the full kit. What if you don’t need all four test packFew readers

• Do I need to buy replacement parts for my device?

  No, FoodMarble devices aren't equipped with any consumable parts (that would just be too much hassle!). The removable mouthpiece is washable, so you don't need to worry about buying new parts. If you have issues with a mouthpiece, simply reach out to our team and we'll be more than happy to replace a broken, damaged or lost mouthpiece.Few readers

• What countries do you ship to?

  Shipping Destinations At the moment, due to logistical constraints, we are not yet able to ship to Africa, the Middle East, or South and Central America. We understand this may be disappointing and truly appreciate your patience. As our business continues to grow, we’re committed to expanding our reach to more regions in the future. We currently ship to the following countries (listed alphabetically): Austria, Australia Belgium, Bulgaria Canada, Croatia, Cyprus, CzechFew readers

• Shipping: Customs fees

  About Customs Fees Customs fees (sometimes called import duties) are taxes set by local governments on goods brought into a country. These are usually calculated as a percentage of the declared value of your order. Because they’re managed and collected directly by local authorities, we’re unable to confirm the exact amount in advance. For your convenience, customs fees are prepaid on all shipments to the United States and the United Kingdom. For other destinations — such asFew readers

• Can I upgrade my AIRE for an AIRE 2?

  Can I upgrade my AIRE for an AIRE 2? If you're an existing FoodMarble customer who has been breath testing with an AIRE device and you're now interested in upgrading to an AIRE 2, we may be able to offer you an existing customer upgrade discount. Please contact our customer experience team on hello@foodmarble.com and we'll be happy to look into this for you! Do you accept trade-ins? At present, we are not in a position to accept trade-in devices. I lost / broke my ownFew readers

• Payment Card Declined - Here's what to look out for

  Why Was My Payment Declined at Checkout? We understand how frustrating it can be when your payment doesn’t go through — don’t worry, this is usually easy to resolve. If your payment card was declined when trying to place an order on the FoodMarble website, it may be due to one of the following reasons: 💳 Fraud Prevention Because FoodMarble is a relatively new company, your bank or card provider may occasionally flag the transaction as unusual or potentially fraudulent — especFew readers