• Do I need to buy replacement parts for my device?

  No, FoodMarble devices aren't equipped with any consumable parts (that would just be too much hassle!). The removable mouthpiece is washable, so you don't need to worry about buying new parts. If you have issues with a mouthpiece, simply reach out to our team and we'll be more than happy to replace a broken, damaged or lost mouthpiece.Few readers

• Purchasing more test packs: How?

  Purchasing more test packs: How? If you would like to purchase additional food intolerance testing packs to test your response to the four common FODMAPs available through FoodMarble i.e. lactose, fructose, sorbitol and inulin, please follow this link to our website.. It is not possible to purchase a single test packet right now, you can only purchase a full kit. What if you don't need all four test packets? A lot of people assuFew readers

• What are the delivery times, methods and costs?

  Delivery Options We offer free standard shipping and an express shipping method as options to most shipping destinations. Free standard shipping is only available for device purchase orders. Food intolerance test kit orders on their own are subject to shipping charges. Standard shipping times US = 4-7 business days UK = 7-10 business days Ireland = 1-3 business days Europe = 7-10 business days Australia = 12-18 business days New Zealand = 12-18 business days Express shippingFew readers

• Returns & Cancellations

  FoodMarble Returns Policy You can cancel your FoodMarble order at any time up to and including the 14 days from the date of Delivery (the Cancellation Date), provided the item(s) purchased are in unused condition / the packaging is unopened. Cancelling an Order - My order has not yet shipped If you have recently placed your order and it has not yet shipped, please contact the FoodMarble CX team (hello@foodmarble.com) as soon as possible and they will cancel your order provided iFew readers

• Do I have to pay for the FoodMarble app?

  No. It's free of charge. The FoodMarble app is available for download from the Play Store for Android users and the App Store for Apple users. Make sure to download the app in advance of receiving your FoodMarble device, in that way, you can set up your FoodMarble account and be ready to go once your shipment arrives!Few readers

• Promo Code: Where do I enter my code?

  Wondering where to enter your promo code at the checkout? You need to get to the ORDER REVIEW page at the checkout to enter a code. Follow these steps: Place the items you want to purchase in your cart, then proceed to the next page Enter your billing details and shipping address, before proceeding On the ORDER REVIEW page, you will find the Click here to enter your code option near the top of your screen Do just that - click and enter your code 5Few readers

• What countries do you ship to?

  We currently ship to the US, UK, Europe, Australia and New Zealand. Unfortunately due to logistical constraints, we don't yet to ship to destinations in Asia, Africa, the Middle East, South or Central America. We are sorry for any disappointment caused. As our startup business continues to grow and expand, we will look to expand our reach. Here is a complete list of all shipping destinations in alphabetical order: A Austria, Australia B Belgium, Bulgaria C Canada, Cyprus, CroaFew readers

• HSA / FSA Eligibility

  FoodMarble devices are HSA / FSA eligible. You can checkout on our website using your HSA / FSA card directly. Alternatively, you can purchase a FoodMarble device using a debit or credit card at the checkout and submit your FoodMarble purchase receipt to your HSA / FSA provider for reimbursement. If you experience any issues when attempting to place an order using your HSA / FSA card, make sure to follow up with your provider to understand why you're payment card is being declined andFew readers

• Shipping: Customs fees

  Customs fees, otherwise known as import duties, are taxes imposed by a government on goods that are imported into a country. These fees are typically calculated as a percentage of the declared value of the imported goods. We cannot confirm how much these fees will come to, as they are calculated and collected by the local authorities, and not FoodMarble. Customs fees are prepaid for shipments to the United States and the United Kingdom. Shipments bound for countries such as Australia, New ZeFew readers

• Can I upgrade my AIRE for an AIRE 2?

  Can I upgrade my AIRE for an AIRE 2? If you're an existing FoodMarble customer who has been breath testing with an AIRE device and you're now interested in upgrading to an AIRE 2, we may be able to offer you an existing customer upgrade discount. Please contact our customer experience team on hello@foodmarble.com and we'll be happy to look into this for you! Do you accept trade-ins? At present, we are not in a position to accept trade-in devices. I lost / broke my ownFew readers

• Payment Card Declined - What to look out for

  Why was my payment card declined at the checkout? We understand the frustration experienced when you're trying to make a purchase online and your payment card is declined. If your card is declined on the FoodMarble website, here are some reasons why it may have happened: Fraud Prevention: Given that FoodMarble is a relatively new company, your financial institution might flag the transaction as being potentially fraudulent, especially if it isn’t within your usual spending habitsFew readers