Articles on: Troubleshooting

FoodMarble device and iPhone Connectivity Issues

Here are some things to look out for if you're having issues getting your FoodMarble device and iPhone connected:

FoodMarble devices requires Bluetooth Low Energy (LE) to connect to your phone.

Please make sure you're using a device that includes Bluetooth LE.

Ensure Bluetooth is turned on.

Please ensure your phone's Bluetooth is turned on. If it is, try turning Bluetooth off and then on again.

Tap the Bluetooth logo to turn it off and on. Bluetooth is activated when the symbol is highlighted.

Pair your FoodMarble device with the FoodMarble app from within the app itself.

Please don't try to pair your FoodMarble device to your phone through your phone's settings, as this can cause issues. If you've done this, please "forget" your AIRE / AIRE 2 from your Bluetooth. This can be done by navigating to your phone's settings. Once there, tap "Bluetooth" then the "i" next to the name of your device. Then tap "forget this device".

Sometimes it can be helpful to forget all devices from your Bluetooth settings as well.

Once you have "forgotten" your FoodMarble device from your phone's settings, please open the FoodMarble app. When you launch the app to take a breath test, the app will attempt to connect to any nearby FoodMarble device.

Ensure your FoodMarble device and phone are well charged.

Sometimes a low battery can interfere with Bluetooth performance.

Please charge both your phone and FoodMarble device.

If none of these strategies have worked for you, please email us at for further support.

Updated on: 26/02/2024

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