Articles on: AIRE: Troubleshooting

How do I charge my AIRE?

AIRE charges via USB. There is a micro USB port beside the power button. There is a USB cord provided with your device. Please ensure the charging cable is fully inserted into your device.

If you've plugged your AIRE in to charge but it's still not working, please be mindful of the following:

If you have the blue and white cable, please note that it is possible for it to slide into the USB port both ways, but only one way works as the four prongs must align with the inside of the USB port.

Please ensure when plugging it in to a USB port that the four prongs are matched to the prongs inside the USB port (the USB symbol should be facing upward).

If it doesn't work one way, please flip it over and try the other way.

Please note that you can use the USB port for the charger that your phone uses or a laptop/computer USB port. If you are having trouble using our cable, please use any Android-type charger available.

Updated on: 20/09/2023

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