• Troubleshooting - AIRE 2 Hard Reset

  How to Perform a Hard Reset on Your AIRE 2 Sometimes technology just needs a quick refresh, and your AIRE 2 is no different. A hard reset is like giving your device a gentle “reboot,” similar to restarting a computer. This simple step often clears up minor glitches, especially if your device hasn’t been used for a while. Before You Start Make sure your AIRE 2 is fully charged. If the battery is empty, it may not turn on right after the reset — so giving it a full charge first givePopular

• How to Fix AIRE 2 Connection Issues (Troubleshooting Guide)

  Troubleshooting: Connecting Your AIRE 2 to Your Phone We know how frustrating it can be when your device doesn’t connect right away — but don’t worry, most pairing issues are easy to fix. Try the steps below and you should be up and running in no time. Step 1 – Standard Pairing Open the FoodMarble app and power on your AIRE 2. Go to Profile My Device. Tap Pair Device. Step 2 – If Pairing Fails Here are some quick checks that usually resolve the issue:Popular

• AIRE 2: Battery Depleting - Help!

  If you've noticed your AIRE 2 battery is draining faster than you feel it should i.e. your device doesn't last more than one day or it drains significantly after each breath test, we have a fix that we hope will help to extend the battery life significantly.  Please follow the charging instructions below: Once your AIRE 2 battery dies, instead of charging your AIRE 2 device from a wall socket, please plug your AIRE 2 charging cable into the USB port of a laptop, a desktop computer orPopular

• Firmware Updates

  Updating Your FoodMarble Device Firmware From time to time, FoodMarble releases firmware updates to keep your device running at its best. You’ll either see a notification within the app, or you can check manually for updates by going to: FoodMarble app Profile My Device Before You Start To make sure the update goes smoothly, please check the following: ✅ Your FoodMarble device is powered on and paired with the app ✅ Both your device and your phone have at least 50% batterSome readers

• AIRE 2: Troubleshooting - App & Firmware Checks

  Are you concerned because your AIRE 2 seems to be acting up out of nowhere? Maybe you haven't used your device in a few weeks or maybe it's been a month or more since your last breath test, and now that you've returned to use the device, it's not performing like it used to. Don't panic, just yet! There are some important checks to do first on the app and your device firmware. Make sure your app is updated Update the app: First things first, always make sure that your FoodSome readers

• AIRE 2 Basics: Powering On, Charging, and Mouthpiece

  Getting Started with Your New AIRE 2 Unboxing a new device can sometimes feel a little confusing — and that’s completely normal. If you’ve found yourself wondering “what’s what?” or “where does this go?”, you’re not alone. This guide will walk you through the basics so you can feel confident using your AIRE 2 right from the start. Powering on your AIRE 2 Your AIRE 2 power button is the flat, square button on the body of the device. To switch it on, simply double-press the buSome readers

• How do I charge my device? (AIRE/AIRE2)

  Charging the AIRE 2 The AIRE 2 charges via USB - C. There is a micro USB port on one side of the device. There is a USB cord provided with your device inside the box. Please ensure the charging cable is fully inserted into your device. The mouthpiece is sometimes confused with the charging port. Please check out the image below: AIRE 2 Charging Port We recommend you plug your deviceFew readers

• AIRE 2: Battery life

  Your AIRE 2 device contains powerful sensors which allow it to detect both hydrogen and methane. It also features LED lights to communicate battery life and results information to the user. Pretty cool, right? One minor downside to these features is that they drain the battery. If you owned an AIRE 1 and notice a difference in battery life between the two devices, this might help to explain things. To extend the battery life of your device: Always allow the battery to deplete completely befoFew readers

• My data has disappeared

  If your data has disappeared from the FoodMarble app, please be aware that this may happen when there is an interruption in your device's connection. To fix this issue, please make sure you have a strong and stable internet connection, either through cellular data or WiFi. Once you have a good connection, please log out of the app and back in. Your data should have reappeared once you have logged back in. If this strategy doesn't work for you, please email us at hello@foodmarble.com (mailto:hFew readers

• Erratic Scores: I think my device is broken

  Here are some important considerations if you're observing erratic breath readings 1. Have you recently started an elemental diet / SIBO treatment? During treatment of SIBO there is a series of complex changes happening in our gut microbiome and fermentation levels may appear erratic for some time. We would strongly encourage you to continue monitoring your fermentation levels carefully. Day to day breath testing will help you to assess the changes happening over time. If you haFew readers

• Troubleshooting Continuous Vibration on AIRE 2

  Why Your AIRE 2 Might Vibrate Continuously (and How to Fix It) Have you ever noticed your AIRE 2 enter a state of continuous vibration? It can feel a little alarming at first, but don’t worry — this isn’t a serious fault. It simply means your device has gone into what we call a stalling phase. This may happen because the Bluetooth connection was interrupted. The good news? This is generally something you can fix yourself in just a few simple steps. Step 1: Stop the vibratiFew readers

• Device Rattle: Should I be concerned?

  Device Rattle - What caused this? If your FoodMarble device makes a rattling noise when you pick it up, it's possible that a small piece of the internal hardware (most likely some plastic casing) has broken off and is causing a rattle sound now that it's loose inside the device. This could happen if your device was accidentally dropped, for instance! Should I be worried if I dropped my device and now notice a rattle? Generally speaking, you shouldn't be worried if you dropped yFew readers

• I can't pair my AIRE 2 device via Bluetooth

  If you’re experiencing connectivity issues between your AIRE 2 device and the FoodMarble app, we always recommend checking the following: Ensure your device is turned on and placed near your phone To turn on the AIRE 2 device, double-tap the power button. It’s important to keep the device close to your phone to improve the signal. It may also be necessary to remove your phone case for the device to connect. Grant permission to allow FoodMarble to access Bluetooth For iPhoFew readers

• Challenge Result: My result didn't register within the app

  Not seeing your Challenge result in the app? If you started a challenge, consumed your chosen FODMAP substrate and tested regularly over a 3 hour period, you should expect your final result to be available within the Discovery section of the app under Results at the end. What does it mean if my result hasn't registered? If your result doesn't seem to have registered in the app and you can't see it displayed under Results, it would be best to report this issue to theFew readers

• Can extreme temperatures affect my AIRE 2?

  Can extreme temperatures affect my AIRE 2 readings? The answer is yes. It's important to be mindful of the influence of environmental conditions on your device sensors which are super sensitive. Extreme cold or extreme heat may affect your readings, which is why we generally recommend taking breath tests indoors. Deviations in readings occur primarily under extreme temperature conditions. In everyday settings, such as regular room temperature, the device functions optimally, providingFew readers