• AIRE 2: Connectivity issues or issues getting started

  If you're starting out and experiencing issues with connectivity between your AIRE 2 and the FoodMarble app, your app may need to be updated or fully rebooted. If you think the app needs to be updated, simply visit the Google Play Store or the App Store and check for updates. If your app seems to be updated to the latest version, but you're still encountering difficulties, it's best to perform a reboot. Please follow these steps: Ensure that you have a stable internet / wifi connectionPopular

• FoodMarble device and iPhone Connectivity Issues

  Here are some things to look out for if you're having issues getting your FoodMarble device and iPhone connected: FoodMarble devices requires Bluetooth Low Energy (LE) to connect to your phone. Please make sure you're using a device that includes Bluetooth LE. Ensure Bluetooth is turned on. Please ensure your phone's Bluetooth is turned on. If it is, try turning Bluetooth off and then on again. Tap the Bluetooth logo to turn it off and on. Bluetooth is activated when tPopular

• AIRE 2: Battery Depleting - Help!

  If you've noticed your AIRE 2 battery is draining faster than you feel it should i.e. your device doesn't last more than one day or it drains significantly after each breath test, we have a fix that we hope will help to extend the battery life significantly.  Please follow the charging instructions below: Once your AIRE 2 battery dies, instead of charging your AIRE 2 device from a wall socket, please plug your AIRE 2 charging cable into the USB port of a laptop, a desktop computer orPopular

• My AIRE won't turn on

  If you're having trouble turning your device on, first try holding down the silver power button for five seconds. There is a delay on the power button to prevent the device from turning on accidentally. This means that quickly pressing the button may not activate AIRE. After holding the power button down for at least five seconds, check to see if the lights on the front of the dePopular

• AIRE 2: Troubleshooting - Hard Reset

  How to perform a hard reset on your AIRE 2 Imagine that your AIRE 2 device is like a computer. Sometimes, computers can start to act up, especially if they haven't been used in a while. A hard reset of your AIRE 2 is just a simple reboot to get things back on track. Firstly, make sure the device is fully charged before performing the reset. This is to avoid the fact that the device may not turn on if its battery is empty. Now to perform a hard reset on your AIRE 2 device, all you need toPopular

• AIRE 2: Firmware Update Issues

  Please note that it is important to ensure that certain things are done before a firmware update can take place: First, please ensure that your FoodMarble device is powered on and paired with the app Please ensure that your device and your phone have more than 50% battery charge Please ensure that you have a strong internet/cellular connection to avoid interruption If the above does not work, please uninstall and reinstall the app, and try again. If you stillSome readers

• Bluetooth Connectivity Issues

  If you’re experiencing connectivity issues between your AIRE 2 and the FoodMarble app, we always recommend checking the following: 1. Is your app updated to the latest version on the App Store / Google Play Store? Keeping up to date with app updates is important across all your mobile applications, including the FoodMarble app, to avail of the latest new features and importantly, any bug fixes released. How do I check if my app is updated? Simply visit the Google Play Store or tSome readers

• AIRE 2: Charging port / mouthpiece confusion

  If you've just unboxed your new AIRE 2 and have found yourself scratching your head, asking 'what's what?' or 'what goes where?', this help guide will clarify a few of the basics. Firstly, your AIRE 2 power button is the flat square button on the body of the device. To power on your device, you can double press the button in a swift motion and the LED lights should ignite, provided your device has sufficient charge. If you need to charge your AIRE 2, you will find the chaSome readers

• AIRE 2: Care instructions for AIRE 2

  Caring for your AIRE 2 device Here are some guidelines on how you can take good care of your FoodMarble device: Try not to take more than 10 breath tests in a 24 hour period, except on challenge days. Too many tests can harm your device sensors. Refrain from breath testing if you've consumed alcohol. Alcohol can cause elevated fermentation scores and repeat exposure to alcohol in the breath may harm the sensors in your device. Keep your FoodMarble device away fromSome readers

• How do I charge my device? (AIRE/AIRE2)

  Charging the AIRE 2 The AIRE 2 charges via USB - C. There is a micro USB port on one side of the device. There is a USB cord provided with your device inside the box. Please ensure the charging cable is fully inserted into your device. The mouthpiece is sometimes confused with the charging port. Please check out the image below: AIRE 2 Charging Port We recommend you plug your deviceFew readers

• AIRE 2: Troubleshooting - App & Firmware Checks

  Are you concerned because your AIRE 2 seems to be acting up out of nowhere? Maybe you haven't used your device in a few weeks or maybe it's been a month or more since your last breath test, and now that you've returned to use the device, it's not performing like it used to. Don't panic, just yet! There are some important checks to do first on the app and your device firmware. Make sure your app is updated Update the app: First things first, always make sure that your FoodFew readers

• AIRE 2: Battery life

  Your AIRE 2 device contains powerful sensors which allow it to detect both hydrogen and methane. It also features LED lights to communicate battery life and results information to the user. Pretty cool, right? One minor downside to these features is that they drain the battery. If you owned an AIRE 1 and notice a difference in battery life between the two devices, this might help to explain things. To extend the battery life of your device: Always allow the battery to deplete completely befoFew readers

• My data has disappeared

  If your data has disappeared from the FoodMarble app, please be aware that this may happen when there is an interruption in your device's connection. To fix this issue, please make sure you have a strong and stable internet connection, either through cellular data or WiFi. Once you have a good connection, please log out of the app and back in. Your data should have reappeared once you have logged back in. If this strategy doesn't work for you, please email us at hello@foodmarble.com (mailto:hFew readers

• Erratic Scores: I think my device is broken

  Here are some important considerations if you're observing erratic breath readings 1. Have you recently started an elemental diet / SIBO treatment? During treatment of SIBO there is a series of complex changes happening in our gut microbiome and fermentation levels may appear erratic for some time. We would strongly encourage you to continue monitoring your fermentation levels carefully. Day to day breath testing will help you to assess the changes happening over time. If you haFew readers

• Device Rattle: Should I be concerned?

  Device Rattle - What caused this? If your FoodMarble device makes a rattling noise when you pick it up, it's possible that a small piece of the internal hardware (most likely some plastic casing) has broken off and is causing a rattle sound now that it's loose inside the device. This could happen if your device was accidentally dropped, for instance! Should I be worried if I dropped my device and now notice a rattle? Generally speaking, you shouldn't be worried if you dropped yFew readers

• Continuous vibration help - Stalling issue explained

  Have you ever noticed your AIRE 2 enter a state of continuous vibration? Stalling explained: In some cases, when your AIRE 2 bluetooth connection is interrupted, it can enter a stalling phase where it vibrates continuously. While this may seem like a worrying issue, it's not actually a serious problem and there are steps to quickly overcome the behavior. Troubleshooting steps: Double tap on the power button - by swiftly tapping on the AIRE 2 power button, you will initiFew readers

• Challenge Result: My result didn't register within the app

  Not seeing your Challenge result in the app? If you started a challenge, consumed your chosen FODMAP substrate and tested regularly over a 3 hour period, you should expect your final result to be available within the Discovery section of the app under Results at the end. What does it mean if my result hasn't registered? If your result doesn't seem to have registered in the app and you can't see it displayed under Results, it would be best to report this issue to theFew readers

• Can extreme temperatures affect my AIRE 2?

  Can extreme temperatures affect my AIRE 2 readings? The answer is yes. It's important to be mindful of the influence of environmental conditions on your device sensors which are super sensitive. Extreme cold or extreme heat may affect your readings, which is why we generally recommend taking breath tests indoors. Deviations in readings occur primarily under extreme temperature conditions. In everyday settings, such as regular room temperature, the device functions optimally, providingFew readers